Send a support request
GitHub Issues may be public. Attach only the diagnostics generated in Settings › Help & Support, and never post the sensitive information listed below.
Support
BackToFlow Support
Reproduce the issue and report it with diagnostics that exclude private content.
Open support request
A work material will not open
Select the task and use Reconnect in the inspector to choose its current material location. Notes and next actions remain intact.
Secure Area password
BackToFlow does not store or recover this password. A lost password cannot unlock the existing Secure Area.
Restore a purchase
Choose Restore Purchases in Settings › Purchase. Check the Apple account used for purchase and your connection.
Create diagnostics
Use Settings › Help & Support › Copy Diagnostics or Save Support Request. Private task contents and paths are excluded.
Never attach these
Do not post a Secure Area password, `.backtoflowbackup` file (or legacy `.pathlanebackup`), work material file, full file path, client/research/personal data, or raw purchase receipt to a public issue.
Helpful details
- The feature and reproduction steps
- The expected and actual result
- The minimal diagnostics from Settings › Help & Support
- A redacted screenshot, only if necessary
Launch status
BackToFlow is currently validating a release candidate. An App Store link and final support channel will be added after they are public.